We are excited to present the update of the Smiddle Recoding software, version 5.0, which includes expanded screen recording functionality and more features for quality control and customer service. ...

At the beginning of the year, we traditionally sum up the results of the past year, talk about our achievements and plans. The past year 2022 has been challenging in many ways – it has been another ye ...

The effectiveness and reliability of the Smiddle Security Administration Platform (SSAP) software solution have been confirmed by one of the leading leaders in the cybersecurity software market - Cisc ...

Dear friends, clients and partners! We continue to work and support all our customers providing the necessary assistance to our partners. Smiddle condemns Russian aggression and war in Ukraine. There ...

  Let's start the year safely. Phishing is the simplest cyber attack method. However, it is one of the most dangerous and effective. Here are 10 tips to spot phishing scams. Everyone should read this ...

Dear partners, We would like to draw your attention to the fact that from January 1, 2022 we will stop selling some Smiddle v.1 software products. We care about our customers and we only provide the ...

On September 23, Kyiv hosted the first National Cybersecurity Cluster Summit with the National Cybersecurity Coordination Center (NCCC) participating under the NSDC and the US Civilian Research and De ...

We always take into account the needs of our clients and market demands, so throughout this year, we have been actively developing our products, expanding their functionality and capabilities. We hav ...

It is generally accepted that working in SaaS is easier and cheaper, which is why small companies choose it. In-House (on-premise), preferred by large organizations, banks, insurance companies and cal ...

  We invite our partners and clients on June 15-18, 2021 to visit the II International Specialized Exhibition EXPERT SECURITY, dedicated to the security of business, critical infrastructure and ordin ...

  Natural Language Processing (NLP) is one of the fastest-growing sectors in the field of artificial intelligence (AI) and machine learning (ML). According to Mordor Intelligence, the global NLP mark ...

  Despite the fact that the year was not easy due to the number of challenges that we all had to face in 2020: coronavirus, quarantine, economic and social consequences. We have been achieved a lot, ...

Smiddle solution will allow you easily and quickly integrate the Cisco Contact Center (versions below 10.5) with Siebel CRM. Solving the problem of building a single client base and combining informa ...

 We are pleased to announce another expansion of the functionality of the solution for recording calls and chats in Smiddle Recording contact centers. Taking into account the needs of our clients and ...

How to get the most out of call center recordings?  When contacting the contact center, no one is surprised by the message that the conversation can be recorded, the benefits of recording are undenia ...