It is generally accepted that working in SaaS is easier and cheaper, which is why small companies choose it. In-House (on-premise), preferred by large organizations, banks, insurance companies and cal ...

  We invite our partners and clients on June 15-18, 2021 to visit the II International Specialized Exhibition EXPERT SECURITY, dedicated to the security of business, critical infrastructure and ordin ...

  Natural Language Processing (NLP) is one of the fastest-growing sectors in the field of artificial intelligence (AI) and machine learning (ML). According to Mordor Intelligence, the global NLP mark ...

  Despite the fact that the year was not easy due to the number of challenges that we all had to face in 2020: coronavirus, quarantine, economic and social consequences. We have been achieved a lot, ...

Smiddle solution will allow you easily and quickly integrate the Cisco Contact Center (versions below 10.5) with Siebel CRM. Solving the problem of building a single client base and combining informa ...

 We are pleased to announce another expansion of the functionality of the solution for recording calls and chats in Smiddle Recording contact centers. Taking into account the needs of our clients and ...

 Our company has successfully passed the ISO 9001:2015 “Quality Management Systems. Requirements”, which confirms that the Smiddle quality management system has been verified and meets the requirement ...

How to get the most out of call center recordings?  When contacting the contact center, no one is surprised by the message that the conversation can be recorded, the benefits of recording are undenia ...

The cybercrime market is constantly evolving, cybercriminals act very quickly, often change their tools and tactics, and in recent years there has been a significant increase in targeted cyber-attacks ...

Contact centers must build remote work, whether it’s temporary or long term, into their business continuity strategy. My question: are contact centers prepared for their agents to successfully work fr ...