Smiddle Telegram Gateway

Our modern software enables you to combine your office IP telephony with calls through Telegram: the client calls you from Telegram, and you receive this call on your IP telephony. Conversely, you can call a client from an office phone on Telegram.

universal software solution that allows you to use a corporate number in Telegram messenger

Smiddle Telegram Gateway software is a universal solution that is as suitable for big businesses as small companies. It can be used with regular IP telephony or integrated with a contact center.

Our software enables you to use the corporate number in the Telegram messenger to receive and make calls to customers. The software allows you to keep in touch with customers under any circumstances, even if they have changed their phone numbers or are abroad.

Use Smiddle Telegram Gateway, keep in contact with clients!

Profitable

Convenient

Available

Our solution is easily integrated with your contact center and organically fits into general processes with the preservation of all settings: the operator makes and receives calls directly in the interface of the contact center or CRM system. When a customer makes a call or calls back, the call goes to the contact center and is routed according to the configured voice routing rules.

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Smiddle Telegram Gateway

a new, modern way to maintain communication: Use Telegram Messenger to call clients from your company's corporate number with your existing IP telephony;
communicat with clients regardless of the circumstances: It does not matter where your clients are or which mobile operator they have - they can always call you through Telegram;
manage incoming and outgoing calls through Telegram according to the call routing rules in your contact center: record conversations and save statistics;
this universal solution is as suitable for big businesses as small companies: Be one telegram call away from your clients in your Telegram channel.

Benefits of Smiddle Telegram Gateway

International calls from office telephony at no additional cost to you or your clients.
Multi-channel support is supported for your company's Telegram account, similar to a single company phone number.
There are no restrictions on the length of the call - the number of simultaneous calls is licensed, without restrictions on traffic.
Calls in Telegram are on behalf of a corporate account and it is possible to use several corporate accounts in Telegram.
Integration with the contact center with all settings saved: the operator makes and receives calls directly in the interface of the contact center or CRM system.
Calls are distributed according to the rules of the contact center, recorded, and saved in statistics (*If there is a recording system and contact center platform).

The Smiddle Telegram Gateway software solution provides a competitive advantage by expanding communication channels, attracting new customers, and significantly reducing costs.

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