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Smiddle Telegram Gateway

Software that enables using Telegram messenger to receive and make calls
from a corporate number.

 

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Smiddle Telegram Gateway
smiddle telegram gateway

smiddle telegram gateway Smiddle Telegram Gateway

Is modern software that enables  you to use Telegram messenger for voice communication with customers: receive and make calls from a corporate number.
universal software solution that allows you to use a corporate number in Telegram messenger

Smiddle Telegram Gateway is a universal software solution that allows you to use a corporate number in Telegram messenger to receive and make calls to customers. Smiddle Telegram Gateway allows you to significantly reduce costs when conducting mass calls to customers, and also provides an opportunity for a user or potential client to make a free call to the company, including from abroad.

 

Smiddle Telegram Gateway 

Profitable
Profitable
Conveniently
Convenient
Available
Available

Smiddle Telegram Gateway software is a modern universal solution that can be useful for both large businesses and small companies. The software can be used with regular IP telephony or integrated with a contact center.

Benefits for Contact Center

Benefits of Smiddle Telegram Gateway for Contact Center
  •  Multichannel is supported for the company's Telegram account.
  •  Work from a single window - the agent makes calls directly from the interface of the contact center or CRM. For example, for a Cisco Center contact, this is the Cisco Finesse Operator Workplace.
  •  The client receives calls in Telegram from the contact center account in the messenger.
  •  Possibility to configure outgoing campaigns by priority: to Telegram numbers (first priority), and telephone operator numbers (second priority) when using the Smiddle Campaign Manager product.
  •  All calls can be recorded and saved in the Smiddle Recording system
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Benefits Smiddle Telegram Gateway

  • Cost reduction - there is no connection fee and per-minute billing in the messenger.
  • Ability to make international calls.
  • There are no restrictions on the length of the call - the number of simultaneous calls is licensed, without restrictions on traffic.
  • Software to be used as a standalone software product for calls to or from Telegram using existing telephony.
  • Ability to search based on Telegram calls when using the Smiddle Recording system
  • The software solution integrates with the contact center: the agent can make and receive calls directly from the interface of the contact center operator. Calls are distributed according to the contact center rules and are taken into account in the statistics.
The Smiddle Telegram Gateway software solution provides a competitive advantage by expanding communication channels, the ability to attract new customers, and significantly reducing costs.

Contact us right now to find out more!


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