We are pleased to announce another expansion of the functionality of the solution for recording calls and chats in Smiddle Recording contact centers. Taking into account the needs of our clients and ...

 Our company has successfully passed the ISO 9001:2015 “Quality Management Systems. Requirements”, which confirms that the Smiddle quality management system has been verified and meets the requirement ...

How to get the most out of call center recordings?  When contacting the contact center, no one is surprised by the message that the conversation can be recorded, the benefits of recording are undenia ...

The cybercrime market is constantly evolving, cybercriminals act very quickly, often change their tools and tactics, and in recent years there has been a significant increase in targeted cyber-attacks ...

Contact centers must build remote work, whether it’s temporary or long term, into their business continuity strategy. My question: are contact centers prepared for their agents to successfully work fr ...

Due to the current epidemiological situation and due to a number of restrictions imposed by the government of Ukraine and other countries, many companies are forced to take measures: transfer employee ...

Our office in Kyiv has moved! We are pleased to announce that our new office is located at 4th floor, 16-B Stepan Bandera Avenue, Kiev The company is growing and we need more space 😀

The successful implementation of Smiddle Omnichannel Messenger Connector software products and Chatbot at bank «Pivdenny» was the result of the coordinated work of the teams of Smiddle, our partner «I ...

By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service must ass ...

  Omnichannel experience is a combination of all communication channels in one place while maintaining a single customer call history.  A lot of experts often confuse multichannel and omnichannel com ...