Dear Clients,
We want to inform you that starting from July 1, 2025, we will no longer support version 4 of the following software products:
- Smiddle Recording 4.20
- Smiddle Omnichannel 4.20
- Smiddle Agent Scripting 4.20
- Smiddle Quality Management 4.20
- Smiddle Campaign Manager 4.20
- Smiddle Contact Manager 4.20
- Smiddle Smart Callback 4.20
- Smiddle Video Conference 4.20
- Smiddle Security Administration Platform 4.20
This is a natural step in the evolution of our solutions. It aims to update the architecture to enhance performance and security and introduce new features.
What does this mean for you?
- Technical support and bug fixes for these versions will no longer be available.
- We recommend that clients with an active support plan and version 4 of these products contact our support team to plan an upgrade to the latest version with extended capabilities.
We’re ready to assist you at every step of the upgrade process.
We are here to help make your transition smooth! If you have any questions or need guidance, don’t hesitate to contact us.
Thank you for being with us!