Smiddle Contact Manager

Smiddle Contact Manager is a versatile solution designed to streamline customer interaction management, allowing businesses of any size — from small to large and across various industries — to effectively manage communication and maintain a high level of service. This solution is ideal for both contact centers and companies that do not have a CRM or want to enhance their existing CRM system.

The primary goal of Smiddle Contact Manager is to help you register all customer inquiries, track interaction history, and manage changes at every stage of the customer relationship. With this tool, you can quickly adapt to your customers' needs, increasing their loyalty and improving your business efficiency.

Build customer databases, manage interactions, and store all inquiries for more productive communication and maximum results

Smiddle Contact Manager allows you to create customer profiles with customizable fields tailored to your business needs. The flexible configuration options enable you to add new fields, change their order, create links between fields, and group data for different customer categories. These features allow for personalized customer interaction and improved service quality.

Shared directories can be used to populate fields in customer profiles by selecting values from a list or a tree structure, as well as for building knowledge bases. The built-in report builder allows you to create custom reports tailored to the structure of each customer group.

Smiddle Contact Manager includes an additional module, Smiddle Campaign Manager, which allows you to organize and manage outbound campaigns such as call campaigns and SMS messaging. This module integrates with Cisco's outbound campaign module, enabling you to manage campaigns and capture results from both Cisco and operators. All data is stored in a unified database, simplifying analytics and future campaign planning.

Smiddle Contact Manager is a universal tool, perfectly suited for solving most customer management tasks in contact centers and sales departments across various industries.

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Key Features

Customer profile creation

Build customer profiles with customizable fields

Organization of the necessary connections

Data relationship management

Organize dependencies between different data fields

Directory creation

Build knowledge bases through directories (linear or tree-based)

Custom form creation

Dynamically create data display forms

Data structuring

Create multiple data structures for customers and inquiries with group segmentation

Simple report creation

Generate reports based on specified parameters (aggregated and summary reports)

Integration

Integrate with third-party systems for data transfer and retrieval

Advanced search capabilities

Create search filter templates for clients or inquiries

Benefits of using

Smiddle Contact Manager

Fast implementation: Unlike heavy CRM systems, this solution can be deployed and configured within a few days
Convenient access to information: All data is stored in a unified database, ensuring quick access and enabling efficient customer interaction
Ease of use: The intuitive interface ensures your employees can quickly adopt the system without extensive training
Integration with other systems: The solution can be used as a standalone CRM or integrated with existing CRM systems and other business applications, enabling two-way data exchange via API
Scalability and reliability: The system is easily scalable as your business grows, offering high fault tolerance and data security
Data security: Data is stored within your internal system, with access controlled by flexible user permissions
Improved service quality: Personalized and timely customer interaction boosts satisfaction and loyalty

Smiddle Contact Manageris a solution that will enhance business efficiency and improve service quality, leading to increased customer loyalty.

Contact us today to request a product demo and experience all the benefits for yourself!

Request a demo