Smiddle Contact Manager

The solution allows you to build a client-oriented business based on high-quality communication with clients in a short time. Storing customer information and history of customer relationships will help build personalized communication that will make your company special, respected and loved by customers.

Everyone loves attention, so people welcome and remember interest in their needs, the client turns to such companies again and again, thereby increasing your sales without unnecessary advertising and promotion costs.

Flexibility of settings Smiddle Contact Manager allows you to create client cards with any set of fields, depending on the needs of the business, save the entire history of communication with comments and tags, which in the future provides ample opportunities for interaction.

Form customer bases, organize work with them and save all requests for more productive communication and getting maximum results.

Smiddle Contact Manager is a universal tool that is perfect for solving most of the tasks of working with clients for contact centers and sales departments of any industry or service.

The software solution provides the ability to create your own client / case data structure in the constructor for various customer groups, which will be displayed in the Client card during processing.

Manuals, which are common for all groups, can be used both to fill in the fields in the client card, by selecting a value from a list or a tree of values, and to form knowledge bases.

The built-in report designer allows you to create your own reports in accordance with the structure of each group and needs.

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Main functionality

Client card creation

Building a client card with an optimal set of fields

Organization of the necessary connections

Formation of data dependencies of one field from another

Creation of manuals

Creation of a knowledge base through manuals (linear, tree-like)

Creation of custom forms

Dynamically generating data display forms

Data structuring

Creation of 2 or more different data structures of clients and requests, with the possibility of distribution into groups

Formation of reports

Generation of reports on specified parameters (summary and aggregation)

Integration

Integration with third systems to transfer and receive the required data

Wide search capabilities

Advanced search filter

Advantages of Using

Smiddle Contact Manager

Improving the quality of service and, as a result, increasing customer loyalty by means of generating personalized offers
The solution can perform the role of CRM or supplement the existing CRM, as well as transfer and retrieve data from third systems
Simple and intuitive interface will make it easy and quick for staff to master a new solution
Quick access to data stored in one place
Easy integration with third systems using API
Scalability and fault tolerance
Data security. Data is stored in the internal system of the enterprise, access to them is controlled by flexible setting of user rights

Smiddle Contact Manager is a solution that will always have one's finger on the pulse, improve the quality of the service provided and increase customer loyalty.

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