The solution allows you to build a client-oriented business based on high-quality communication with clients in a short time. Storing customer information and history of customer relationships will help build personalized communication that will make your company special, respected and loved by customers.
Everyone loves attention, so people welcome and remember interest in their needs, the client turns to such companies again and again, thereby increasing your sales without unnecessary advertising and promotion costs.
Flexibility of settings Smiddle Contact Manager allows you to create client cards with any set of fields, depending on the needs of the business, save the entire history of communication with comments and tags, which in the future provides ample opportunities for interaction.
Smiddle Contact Manager is a universal tool that is perfect for solving most of the tasks of working with clients for contact centers and sales departments of any industry or service.
The software solution provides the ability to create your own client / case data structure in the constructor for various customer groups, which will be displayed in the Client card during processing.
Manuals, which are common for all groups, can be used both to fill in the fields in the client card, by selecting a value from a list or a tree of values, and to form knowledge bases.
The built-in report designer allows you to create your own reports in accordance with the structure of each group and needs.
Smiddle Contact Manager is a solution that will always have one's finger on the pulse, improve the quality of the service provided and increase customer loyalty.