Smiddle Voice Id

Smiddle Voice ID technology of voice biometrics allows, by exploring the unique voice characteristics of a person, to identify the caller in the first seconds of a conversation. The system recognizes the interlocutor by his free speech, calmly "listening" to the caller / speaker and identifying him, without betraying himself.

Smiddle Voice ID is a relatively simple and economical way to solve a number of practical business problems. Depending on the scope, the solution can be applied independently or become part of a multi-level identification process in order to reduce the risk of fraud or unauthorized access to confidential information.

How does Smiddle Voice ID work?

In the process of communication between the operator and the client, the system in the background checks the identity of the caller, comparing his voice with a voice ingrprint, which is stored in the company database and gives the result of the verification in the form of a “credibility indicator”

The system implements a customizable “threshold of trust” - this is a certain percentage of compliance. The ability to customize “thresholds of trust” allows you to individually set the level of compliance for decision making in the system (“alien”, “unrecognized”, “one's”).

Alien

One's

Unrecognized

If the client is using the service for the first time or the company’s database does not yet have his voice mould, the client is defined as “Unrecognized” and the operator can add a voice recording to the existing client card or create a new client card already with a voice mould. The enrichment function allows you to update and complement an existing voice mould and in this way the problem of voice aging is solved.

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The Smiddle Voice ID solution works in two modes:

Verification mode

Confirmation of the identity by voice, that is, the voice of the person whose identity must be confirmed is compared with a voice ingerprint that is stored in the database of the system and whose identity has already been authenticated.

Identification mode

Search of the caller’s voice in the database of votes by the highest level of compliance. The system will indicate the voice closest to the test sample.

Smiddle Voice ID Functionality

Verification function

Allows you to confirm the identity of the caller according to the voice standard, which is stored in the company database

Identification function

Allows in the first seconds of the conversation, without additional actions and inconveniences for the caller, to determine which of the existing database may belong to the voice.

Update base voice moulds

Allows you to update and enrich existing voice moulds, add new ones

Trust Threshold Settings

The level of trust is adjusted individually depending on the needs of the business

Integration with third systems

Allows you to access additional data, such as access to the base "BlackList"

Setting permissions

The system allows you to configure access levels with a specific set of rights

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Benefits of Using Smiddle Voice ID

Increase user loyalty
Using the Smiddle Voice ID solution allows you to minimize the number of operations to confirm your identity and reduce the waiting time on the line, this provides a high level of customer service and can significantly increase the degree of satisfaction
Increased productivity for company and call center employees
The agent does not spend time on long-term verification, but focuses on service
Reducing the number of fraudulent transactions
Protection from fraudsters is implemented by identifying subscribers upon receipt of a call, according to their voice casts, and reconciling the identification result with blacklists of persons suspected of illegal transactions existing in the company's CRM

Call time reduction
Voice biometrics, which is used in the process of conversation, allows you to quickly determine who is calling and reduce the time required for identification. At the very beginning of the conversation, the agent receives information about the identification of the client and the level of trust (compliance)
The solution can be installed locally (on premise)
The ability to use Smiddle Voice ID software locally provides complete control and security of company internal data

Smiddle Voice ID – is a modern solution пfor identifying / verifying the subscriber according to the unique parameters of his voice in the process of communication with the operator.

Implementation and use of the product will allow you to significantly improve the quality of service, increase customer loyalty.

Take advantages of using Smiddle Voice ID for your business. Contact us now or order a free product demo.

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Smiddle Voice Id

How does Smiddle Voice ID work?

The Smiddle Voice ID solution works in two modes:

Smiddle Voice ID Functionality

Benefits of Using Smiddle Voice ID

Increase user loyalty

Increased productivity for company and call center employees

Reducing the number of fraudulent transactions

Call time reduction

The solution can be installed locally (on premise)