Smiddle Smart CallbackDo not lose contact with the client!
Imagine this situation: A client misses a call from your manager and tries to call back the number displayed on their phone. Instead of being connected to the intended person, the client is routed to a receptionist who doesn’t even know who called them. As a result, the manager misses an important call that could have led to a sale, and the client is forced to waste time explaining why they are calling.
This creates an unpleasant experience and increases frustration.
Smiddle Smart Callback solves this problem by ensuring automatic call routing. With our solution, when a client calls back, their call is automatically redirected to the internal number of the employee who originally called them. This means that every call reaches the intended recipient without unnecessary barriers or delays.
The solution supports two types of routing settings:
- Temporary Routing: A route with a specified lifespan, created during an outgoing call from the internal phone to the client.
- Permanent Routing: A persistent route between the internal phone and the client’s phone.
In today’s business environment, every missed call can mean a lost opportunity.
Smiddle Smart Callback helps you increase the number of successful contacts, boost customer loyalty, and reduce the burden on your receptionist. It’s more than just a tool – it’s a way to make your company more efficient and your customers more satisfied.
The ability to customize call routes allows your clients to connect directly with their managers, bypassing the receptionist. Moreover, the manager can independently set up routes for their contacts through the user interface, without needing assistance from an administrator.
Call Number IdentificationSmart Label is an optional feature of Smiddle Smart Callback that expands its capabilities. The Smart Label module allows you to use a phone directory to identify callers by their number. This means that when a call comes in from an external source to a manager’s internal number, the manager will see the name of the person calling.
You can use either a company-wide contact database accessible to everyone or a personalized "phone book" for each employee, where only the specific manager can view their contacts.
Reporting:The user interface includes a statistics block that allows you to track the total number of outgoing calls made by employees and how many of them were routed back. Filters enable you to view statistics for specific time periods (e.g., last week, day, or hour).
Using Smart Callback will enhance your company image, and will reflect on your revenue growth.
Contact us to discover more about the solution!
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