What is Smiddle CRM– Finesse Connector?

Smiddle CRM-Finesse Connector is a software solution that integrates the functionality of the Cisco Contact Center with your CRM system, allowing operators to work directly within the CRM without switching between different interfaces.

With this solution, your operators can easily make and receive calls, transfer them to other numbers, and avoid the time-consuming task of opening a client's profile in the CRM during an incoming call. Additionally, they can initiate calls directly from the client's profile in the CRM.

This solution also enables the transfer of all important call data collected by your telephony system to the CRM, ensuring the full integration and synchronization of information. For example, IVR menu options, client priority tags, or simply the number the client called.

Why is this beneficial for your business?

Smiddle CRM-Finesse Connector reduces the time required for call processing and improves operator efficiency by eliminating the need to switch between applications. All operations are performed within a single window, allowing operators to focus on the most important task – customer service.