Smiddle 1C- Finesse Connector is a software solution, a module that enables the interaction of Cisco Contact Center and 1C CRM for managing telephone calls.
Thanks to this module, using an additional panel in the CRM, the agent is able to work in a single interface without switching to other applications. Employees of the contact center can receive and make calls, switch them to other agents, while all information is stored in the CRM.
Advantages of using this software solution for business are to save time and improve the agents’ performance, due to the fact that the agent does not need to spend time and attention on switching between applications, since all work is done in one window.
Smiddle 1C – Finesse Connector is a solution that will optimize the work of agents in your contact center, make it more convenient, effective, and minimize the number of errors when working with client data.
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