Smiddle Agent Scripting

Maximum efficiency in your contact center!

Professional customer service is key to the success of any business. Smiddle Agent Scripting helps organize your contact center’s operations, ensuring every conversation runs smoothly and your agents are confident in their actions.

The system provides clear prompts for agents, guiding them through conversations with predefined scripts. This means your staff always knows what to say, how to respond to questions, and how to handle objections, making every conversation as productive as possible.

How does it work?

Smiddle Agent Scripting allows the creation of conversation scripts that cover potential customer questions and the appropriate agent responses. Scripts are automatically launched in a user-friendly web interface and can integrate with contact center systems to retrieve customer data. Easy API integration with any system enables the retrieval of necessary customer or query information.

In the event of a call interruption, you can easily resume the conversation from where it left off, thanks to the saved script execution history.

Ease of use and simple setup: no technical expertise is required to create scripts. The visual dialog builder interface allows you to configure processes to meet your business needs.

Advantages of Smiddle Agent Scripting:

Reduces the impact of staff turnover: our system ensures consistent service quality even when new employees join your team.
Fast training for new agents: new employees receive all necessary instructions during their work, reducing training time.

Flexibility in operations: agents can easily switch between projects or processes without needing additional training.
Improved service quality: customers always receive accurate and timely responses, experiencing professionalism as the agent understands them.

Additional features:

User-friendly interface for configuring integration with CRM and other systems.
Collect statistics on scripts for analyzing customer needs.
Ability to store and operate with variable data during script execution.

Creation of branched scripts depending on input data.
Ability to use different scripts for different agent categories.
A wide range of input elements for agents: combo boxes, checkboxes, lists, tables, and more.

With Smiddle Agent Scripting your managers will always be confident in their actions, and your customers will trust in the quality of service.

Contact us to learn more about the product or try a demo version!

Request a demo