Smiddle Voice Bot

Modern technology based on artificial intelligence allows you to create IVR-systems with voice control, using language technologies for speech recognition and synthesis, which significantly reduces the load on call center operators and sales managers.

INCREASE PRODUCTIVITY

Compared to the classic IVR system, the voice bot has much greater capabilities, it is able to provide dynamic help information to subscribers or manage services automatically and in most cases can completely replace the operators of the contact center.Compared to the classic IVR system, the voice bot has much greater capabilities, it is able to provide dynamic help information to subscribers or manage services automatically and in most cases can completely replace the operators of the contact center.

The implementation of Smiddle Voice Bot allows you to automate up to 80% of all calls. The transfer of standard routine processes can significantly increase the speed and quality of service with a significant reduction in call center costs.

Improve the quality of service

The Smiddle Voice Bot solution allows you to communicate effectively with the customer and handle more calls at the same time. The voice robot conducts the dialogue independently according to the set scenario: it can answer standard questions, ask clarifying questions, answer questions outside the topic of the current dialogue, and if necessary, transfer the call to the operator.

Smiddle voice robot always communicates with the customer in a calm and friendly voice, does not get nervous and does not miss calls, does not forget anything, is able to sell and serve clients 24/7 and continuously.

The Smiddle Voice Bot intelligent model is based on the MindMeld Conversational AI Platform, a powerful Cisco machine learning platform that can process customer data, build an infinite number of flexible scenarios, access knowledge bases and third-party systems, and form very accurate answers to customer questions. MindMeld is the only platform for conversational AI today that supports the creation of custom knowledge bases.

Modern algorithms and functionality of the Smiddle Voice Bot solution simplify the collection and management of large sets of user training data.

How works

Smiddle Voice Bot

The call coming to the call center is redirected to the voice bot, which consists of three modules responsible for speech recognition, call processing according to a given communication algorithm and text-to-voice conversion. In the process of maintenance, Voice Bot independently interacts with third systems (receives, transmits or supplements information), and if necessary, switches the client to the operator.

Speech to Text Module - a multilingual module that is responsible for recognizing human language and translating it into text

Smiddle NLU - conversational AI-platform for voice interfaces and chatbots, the module is based on MindMeld

Text To Speech Module - a module responsible for speech synthesis

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Functional Smiddle Voice Bot

Continuous call processing

Voice robot can receive and make calls at the same time, will not miss a single call, including during non-business hours

Natural language pinning and synthesis

Listens to the client, recognizes and responds according to the logic of the bot

Integration with third systems

Possibility of API integration with third systems for receiving and transmitting information, as well as for executing specified commands in third systems

Flexibility of settings

Flexible adjustment of parameters allows to generate various types of reports, both live, and analytical

Creating and learning a model

You can create and learn any voice model

Building your own knowledge base

Creating and expanding your own database provides quick access to the necessary information

Benefits

Smiddle Voice Bot

Efficient use of staff - reducing the burden on operators / managers by transmitting standard bot requests.
Increasing customer loyalty - Smiddle Voice Bot dialogue with the subscriber is simple and convenient, as well as communication with the contact center operator.
Security - Placing the Smiddle Voice Bot solution in the customer's internal infrastructure provides a reliable level of data security.
Ability to scale the call center without wasting time - no need to hire and train new staff.
Integration with third-party systems - allows you to quickly share data with CRM and other systems of the company
Work with customer applications 24/7 - our voice bot does not sleep, does not get sick and does not need a weekend.
Reduction of costs for customer service - automation of work processes in the call center allow you to view and optimize the cost of customer service.
Increasing the bandwidth of the CC - the bot works smoothly, logically without interruptions with a large amount of information, including and unstructured, eliminates errors of the "human factor".
Reduce average call time by increasing speed and quality of service.
Easy to set up and administer - management via the program's web interface.

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The voice robot seamlessly integrates with the Customer's services and searches for information for the Client much faster than the operator. Depending on the purpose of the business, the voice bot can make calls and answer incoming calls, remind customers of current promotions, confirm the address and agree on delivery times, conduct surveys or talk about the terms of the contract.

Want to know more? Fill out the form and order a consultation on the Smiddle Voice Bot software product.

We will introduce you to our bot and show how it can help increase the efficiency of your business!

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