Smiddle Voice Bot

Your Reliable Voice Assistant for Business!

Smiddle Voice Bot is an advanced AI-driven solution that automates essential business processes in your company 24/7. The voice bot can replace several sales or customer service employees, allowing your specialists to focus on complex tasks that truly require their attention.

INCREASE PRODUCTIVITY

Compared to traditional IVR systems, the voice bot offers significantly greater capabilities. It can provide dynamic information to callers or manage services automatically, and in most cases, it can fully replace contact center operators.

Implementing Smiddle Voice Bot allows you to automate up to 80% of all calls. By offloading typical routine processes, you can significantly increase the speed and quality of service while greatly reducing contact center costs.

Enhance Customer Service

Smiddle Voice Bot enables effective communication with customers and can handle a higher volume of calls simultaneously. The voice bot follows a preset script, answering standard questions, asking clarifying questions, handling off-topic inquiries, and transferring calls to an operator when necessary.

Smiddle Voice Bot always communicates with customers in a calm and friendly tone, never gets nervous, doesn’t miss calls, remembers everything, and can serve customers continuously and around the clock.

Modern algorithms and the advanced functionality of Smiddle Voice Bot simplify the collection and management of large sets of user training data.

How Smiddle Voice Bot Works

Incoming calls to a manager or contact center are redirected to the Voice Bot, which consists of three modules responsible for speech recognition, call processing based on a preset communication algorithm, and text-to-speech conversion. During the service process, the voice bot interacts independently with third-party systems and, if necessary, switches the client to an operator.

Telephony Integration: Voice traffic via SIP trunk is directed to the SVB Core module

Speech Recognition: The Speech-to-Text module converts voice into text

Query Analysis: Smiddle NLU analyzes clients' text queries and generates responses

Speech Synthesis: The Text-to-Speech module converts text responses into voice

Response to the Client: Voice traffic is returned to the client through the control module

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Functional Smiddle Voice Bot

Continuous Call Processing

The voice bot can handle and make calls simultaneously, ensuring that no inquiries are missed, even outside working hours

Natural Language Recognition and Synthesis

The bot listens to the client, recognizes, and responds according to the its logic

Integration with Third-Party Systems

SIP trunk provides connectivity with any telephony or contact center. API integration with third-party systems allows for data exchange and command execution in those systems.

Flexible Settings

Flexible parameter settings enable tailoring of the bot your business actually needs

SOTA Voice Models

Voice models in use allow for 100+ different languages

Knowledge Base Expansion

Creating and expanding your knowledge base ensures quick access to necessary information and generating a custom answer with the cutting edge LLM APIs

Benefits of Smiddle Voice Bot

Continuous Operation: The voice bot works 24/7, doesn’t get sick or tired.
Efficiency: One bot can handle hundreds of conversations simultaneously, boosting your contact center's productivity.
Cost Reduction: Automating up to 80% of all calls significantly reduces customer service costs.
Improved Customer Service: The bot is always friendly and polite, never gets nervous, and doesn’t miss calls.
Flexible Settings: The ability to configure interruptions, timeouts, use pre-recorded files, and cache common phrases.
Increased Productivity: Automating routine tasks allows your employees to focus on more important and complex tasks.
Enhanced Customer Experience: Quick and efficient customer service increases satisfaction and loyalty.
Reduced Staff Workload: Reducing the number of routine calls helps lower stress and increase employee motivation.
Resource Optimization: Using the voice bot allows for optimal use of human resources by transferring standard requests to the bot.
Process Analysis and Improvement: The bot's analytical capabilities provide valuable insights into contact center operations, enabling necessary improvements.

The voice bot seamlessly integrates with the client’s services and retrieves information much faster than an operator. Depending on business goals, the voice bot can make calls, respond to incoming calls, remind clients about current promotions, confirm addresses and delivery times, conduct surveys, or explain contract terms.

Want to learn more? Fill out the form and request a consultation on the Smiddle Voice Bot software product.

We will introduce you to our bot and demonstrate how it can enhance your business efficiency!

REQUEST A DEMO