Modern technology based on artificial intelligence allows you to create IVR-systems with voice control, using language technologies for speech recognition and synthesis, which significantly reduces the load on call center operators and sales managers.
Compared to the classic IVR system, the voice bot has much greater capabilities, it is able to provide dynamic help information to subscribers or manage services automatically and in most cases can completely replace the operators of the contact center.Compared to the classic IVR system, the voice bot has much greater capabilities, it is able to provide dynamic help information to subscribers or manage services automatically and in most cases can completely replace the operators of the contact center.
The implementation of Smiddle Voice Bot allows you to automate up to 80% of all calls. The transfer of standard routine processes can significantly increase the speed and quality of service with a significant reduction in call center costs.
The Smiddle Voice Bot solution allows you to communicate effectively with the customer and handle more calls at the same time. The voice robot conducts the dialogue independently according to the set scenario: it can answer standard questions, ask clarifying questions, answer questions outside the topic of the current dialogue, and if necessary, transfer the call to the operator.
Smiddle voice robot always communicates with the customer in a calm and friendly voice, does not get nervous and does not miss calls, does not forget anything, is able to sell and serve clients 24/7 and continuously.
The Smiddle Voice Bot intelligent model is based on the MindMeld Conversational AI Platform, a powerful Cisco machine learning platform that can process customer data, build an infinite number of flexible scenarios, access knowledge bases and third-party systems, and form very accurate answers to customer questions. MindMeld is the only platform for conversational AI today that supports the creation of custom knowledge bases.
Modern algorithms and functionality of the Smiddle Voice Bot solution simplify the collection and management of large sets of user training data.
The call coming to the call center is redirected to the voice bot, which consists of three modules responsible for speech recognition, call processing according to a given communication algorithm and text-to-voice conversion. In the process of maintenance, Voice Bot independently interacts with third systems (receives, transmits or supplements information), and if necessary, switches the client to the operator.
The voice robot seamlessly integrates with the Customer's services and searches for information for the Client much faster than the operator. Depending on the purpose of the business, the voice bot can make calls and answer incoming calls, remind customers of current promotions, confirm the address and agree on delivery times, conduct surveys or talk about the terms of the contract.
Want to know more? Fill out the form and order a consultation on the Smiddle Voice Bot software product.
We will introduce you to our bot and show how it can help increase the efficiency of your business!