Due to the current epidemiological situation and due to a number of restrictions imposed by the government of Ukraine and other countries, many companies are forced to take measures: transfer employee ...

Our office in Kyiv has moved! We are pleased to announce that our new office is located at 4th floor, 16-B Stepan Bandera Avenue, Kiev The company is growing and we need more space 😀

The successful implementation of Smiddle Omnichannel Messenger Connector software products and Chatbot at bank «Pivdenny» was the result of the coordinated work of the teams of Smiddle, our partner «I ...

By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service must ass ...

  Omnichannel experience is a combination of all communication channels in one place while maintaining a single customer call history.  A lot of experts often confuse multichannel and omnichannel com ...