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The Future of the Contact Center
Wednesday, 26 June 2019
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service must ass ...
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Effective contact center - it's real!
Wednesday, 19 June 2019
Omnichannel experience is a combination of all communication channels in one place while maintaining a single customer call history. A lot of experts often confuse multichannel and omnichannel com ...
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