Due to the current epidemiological situation and due to a number of restrictions imposed by the government of Ukraine and other countries, many companies are forced to take measures: transfer employees to remote work or work in a closed mode, serving customers remotely. Which significantly increases the load on contact centers.
Smiddle Company has decided to support the business and provide free Smiddle Omnichannel Messenger Connector licenses, as well as implementation assistance, for up to three months.
The solution allows you to get popular instant messengers into the CISCO contact center and process them in a single window mode. Thus, contact centers can significantly reduce the load on voice channels and transfer the main stream of calls to chats, which will simplify and speed up the organization of remote servicing of such channels and allow operators to work outside the office.
For customers who already use the Smiddle Omnichannel Messenger Connector solution, we offer an unlimited increase in the number of sessions for operators and chatbots for up to three months (for the quarantine period).
You can send a request by mail This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out a form on the site.
Take care of yourself and your employees!