Smiddle Omnichannel Messenger ConnectorComfortable communication of the company representatives with the customers through modern, convenient channels ensure mutual understanding, establishment of good relations with customers, maintaining a positive image of the company and prompt problems solution!
Your clients will be happy to communicate with you in the usual way, without bothering to make calls, IVR passing and long waiting on the line.
Today, users are less likely to make telephone calls, choosing instant messaging services, for example:
Viber, 
Telegram, 
Facebook messenger, and other
Using instant messengers or a special mobile application for communication is very convenient, since it allows you to continue communication in situations where a telephone conversation is inconvenient or even impossible. Because of technical limitations, many companies cannot provide processing of customer requests via instant messengers, losing some customers. Implementing a solution in the contact center that allows agents to process customer requests from instant messengers and online chat will significantly raise the number of potential calls to the company and increase your profits.
The easier and more comfortable the interaction of users with your company is, the more likely it is that they will become your loyal customers and bring profit to you, because many people are willing to pay for speed and convenience.
Smiddle Omnichannel Messenger Connector (SMC) - is a solution that allows the use of instant messengers and a mobile application for customer interaction with the company in a business-friendly manner due to omnichinality.
Omnichinality allows you to integrate various channels of communication with customers into a single system, work with all instant messengers and online chat simultaneously from a single user interface. All customer requests, no matter which messenger they come from, get into a single window and any agent can take them to work. Thanks to Omnichannel Messenger Connector solution, non-voice calls to the company can be evenly distributed among all agents, thereby ensuring prompt response to requests.
In addition, the solution allows you to transfer files, check them with an antivirus, save the chat history with every client and call it at the agent’s command, communicate using video, use a mobile application.
Also, the status of messages is transferred («prints», «delivered»), the display of popular smilies is supported. The supported contact center systems are – Cisco UCCE (ECE - Enterprise Chat and Email) and UCCX (Social miner).
Request a demo
Skype
WhatsApp
Facebook
Viber
Telegram
WebChat
iOS, Android application
Omnichannel Messenger Connector will help you to increase the number of calls to your company and make the processing of requests more efficient. At the same time, the use of this solution will create the image of a modern and up-to-date company.
Certainly, customers will feel that your company has become closer to them!
