Smiddle software users depending on their needs can choose: Standard or Extended technical support service.
Terms of technical support apply only to Smiddle software products and regulate the order of actions, response time and other aspects related to the service delivery.
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LoginThe procedure and contact methods of service delivery are determined based on product purchase conditions or existing technical support package purchased by the User.
Technical Support Terms
| Terms | Standard | Extended |
|---|---|---|
| Remote standard software product version (PP) | ||
| Remote PC diagnostics in case of any performance problem | ||
| Software configuration and operation advice | ||
| Hotline Support | ||
| Correction of detected software faults | ||
| Filed technical service | ||
| SLA (areal, temporary and functional) | ||
| Personal manager |
If you have any problems with the functionality of Smiddle software products, you can contact support service through your account
LoginOr send an email with a detailed problem description to the following mail
This email address is being protected from spambots. You need JavaScript enabled to view it.Additional terms
- A technical support service package is purchased separately for each of the products that client owns for a period of at least one year for all of the products that the client owns. Purchasing of support service for some of the products is not allowed.
- All consultations are provided to a responsible contact person (s) on the client side, indicated in a License Certificate
- A “year” should be understood as a period of 365 calendar days.
- Version updating should be considered as a free licensing for updated versions of the products and does not include any additional services (except for consulting ) that may be related with this.
- • At the moment of purchasing a technical support service, a client must have valid licenses for all existing software he owns.
- Purchasing a support service package is a must.