Smiddle Smart CallbackDo not lose contact with the client!
When a manager of a large company calls the potential customers, or a representative of the bank calls existing customers offering new services, a large number of clients do not answer the call the first time. What happens later?
The client notices the missed call, calls back to the number that has been displayed on his phone, and gets on to the secretary. The manager's internal number has not been registered and there is no redirection to it. The secretary does not know who has called the client. Quite an unpleasant situation, isn’t it? The manager does not receive a call that has been addressed to him and could bring the sale, and the customer is annoyed that he has made a call "to nowhere" and should explain why he is calling.
Another problem that often arises in communication between customers and employees of the company is that the client faces a lot of obstacles in the process of communicating with the manager. The client is forced to communicate with the secretary, explaining with whom exactly from the company's employees they need to be connected, a long wait on the line, in the process of establishing communication creates inconvenience to the client, even if they address the company for an answer to a simple question.
In addition, if the connection cannot be established from the first time, for example, if the right employee is not at the workplace, then there is a necessity to repeat the actions again, which creates additional inconveniences for the client.
We offer a solution that fully eliminates the difficulties described above, simplifying communication between employees who have their own internal number, and customers.
Smiddle Smart Callback is a module that automatically routes a subscriber's call to the internal number of the employee, who called the subscriber before.
Thus, each customer’s call will be routed to the person to whom it is addressed, which will facilitate the prompt contact of the manager with the client and the achievement of your business goals.
Fixing of telephone Smart Label also allows you to use the telephone directory to identify the subscriber by the telephone number. Thus, when a call comes from an external source to an internal number, the manager will see the name of the person who is calling them.
You can use both a general database of the company contacts with open access for all, and a personal "phone book" for every employee whose contacts will be visible only to a specific manager. Smart Label is an optional Smiddle Smart Callback functionality that extends its capabilities.
Reporting:A statistics block is available in the user interface. By using this block, you can track the total number of calls from employees and how many of them were routed in the opposite direction.
With the help of filters, you can see statistics for a specific time interval (for example, for the last week, per day or hour).
Contact us to discover more about the solution!
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