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Smiddle Messenger Connector
A software product that provides messaging between customers of business, users of messaging services, and contact center agents.

Make a step towards your customers!

Currently, millions of users refuse to use telephony, preferring fast messaging services, for example, Viber or Skype.

Make interaction with your company easy and comfortable for them. Smiddle Messenger Connector will help you to cope with this task.

Communication and productive contact between the company and its clients with the use of modern communication channels are the issues which really matter for the establishment of good relations with customers and creation of the positive company image. Your clients want to communicate in the way they are used to and not to trouble themselves with telephone conversations and getting through IVR.

Smiddle Messenger Connector is a program complex, which provides the possibility of accepting and processing the messages from instant messengers by Cisco call center agents.

It is important to find a product that will help to ensure the possibility of communication of customers with your company using channels that are familiar and comfortable for modern people to increase the number of potential appeals to the company and increase your profit.

Smiddle Messenger Connector is a module that allows not only to use instant messengers for interaction of customers with the company, but also makes their use more convenient for business, thanks to omnichinality.

Business strives to ensure that the purchase of goods and services is the fastest and the easiest for the client, so that they do not have to be distracted from their day-to-day affairs. The easier and more enjoyable the interaction of users with your company is, the more likely they will become your loyal customers and bring profit to your company, because a lot of people are willing to pay for speed and convenience.

Omnichinality allows you to work with all messengers simultaneously from a single user interface.

This means that all customer requests, regardless of what messenger they are from, fall into a single window and any agent can take them into operation, since the call is not tied to a particular user or phone number. Thus, thanks to the Messenger Connector module, non-voice calls to the company can be evenly distributed among the agents, thereby reducing the response time to applications.

This is designed to reduce the wait time for the client.Таким образом, благодаря модулю Messenger Connector, неголосовые обращения в компанию могут равномерно распределяться между операторами, тем самым сокращая сроки реакции на заявки и инциденты. Это призвано уменьшить время ожидания клиентом ответа на обращение в компанию.

The messaging services which are supported

Skype, Facebook, Viber, Telegram, Vkontakte

Customer loyalty enhancement

More than 80% of clients use social networks and messengers and expect access to the companies through usual channels. The possibility of cutting back the expenses of the clients calling from abroad, while the speed of information exchange is still high. The possibility of implementing chat bots to partially automate the process of handling calls.


Processing of calls from all messengers through a single user interface.

Integration with the help of WEB-frames

Possibility of using the standard functional of the call center for handling the applications, and standard reports of call center for assessing the statistics of applications.